1. Is There More?
Before you respond to a customer, especially an irate one (whose ears close as their volume goes up)and who expect an argument from you…rather, ask “is there more?” and they will either rant on a bit or say, ‘no’ and then you can carry on in a more positive interaction. If they rant on more, ask the question a second time, and by then they should be in your control. This treats them with dignity and respect and diffuses any difficulty in most cases.
Thanks to Rosanne Dausilio PhD of Human Technologies Global Inc

2. Dealing With Difficult Customers
1. Check your baggage – you are less inclined to argue with customers when you do not bring your previous personal and professional baggage with each new interaction.
2. Customers are not an interruption – Customers are the purpose of business do not treat them as interruptions.
3. Divorce is Proper – When some clients take more time away from other service and support issues and complain incessantly it is time to drop them.
Thanks to Drew Stevens of Drew Stevens Consulting

3. Waking Up From The Nightmare
They call at all hours, have no personal boundaries, keep you up at night with their crazy requests and yet YOU feel guilty for walking away – Nightmare Clients.

The best possible thing to do is to end it like you would a bad relationship. Call them up and let them know that it is over as of right now. Don’t give them one more hour of your time because every minute you are spending on them is time taken away from good clients.

Pinch yourself, you are awake and free!
Thanks to Jacqueline Wolven of Moxie

4. Have A Human Answer The Phone
Auto attendants and voice-mail are frustrating, especially when a customer is already upset or experiencing an issue. At LincWare, our support team answers the phone directly, no complex menus or unreturned calls. Typically all of the issues are minor, and easy to resolve. By making ourselves available, and ready to engage our customers, we can handle issues before they spiral out of control.
Thanks to Daniel O’Leary of LincWare

5. Stay Calm, Cool & Professional
The best way to deal with a difficult customer is to remain calm, cool and professional. If you feel like raising your voice, or responding with anger you need to take a breath and count to ten, it is up to you to stay in control of the situation so you can offer a solution, but if you lose your cool and become agitated or unprofessional, you lose control of the situation.
Thanks to Michelle Dunn of Michelle Dunn Writer & Columnist

6. Smother Difficult Customers With Kindness
Angry customers are usually reasonable deep down inside; it just depends on which buttons you push. So make it nearly impossible for them to stay angry or difficult. Smother them with kindness even if it hurts. Never be defensive or passive-aggressive. And above all, try to find a way–*some* way–to bring the situation to a happy conclusion. You may not be able to give the customer what he/she wants, but if you play your cards right, you can still save the relationship.
Thanks to Michael Hess of Skooba Design

7. Establish Trust And Gain Loyalty!
The most foundational element of any successful relationship is TRUST. If your customer doesn’t trust you the relationship will not be even satisfactory let alone grow. To help establish trust with a difficult customer you must help “solve problems” for/with them. Great sales people truly understand “what keeps their customers up at night” and provide solutions to those issues. When you can help solve problems for difficult customers, you begin establishing trust – then those customers switch from difficult to LOYAL!
Thanks to Steve Gavatorta of Steve Gavatorta Group, Inc.

8. Make Your Web Feedback Boxes Big!
One of the best ways to mollify upset customers is to allow them to vent. So why are many Web feedback boxes so small (e.g. 3 lines by 30 characters across) that it’s impossible to see what you’ve just written or keep a consistent train of thought?

Make your customer feedback text boxes on your Website large enough that people can type what they want, and see / preview it to ensure that they’re getting their point across. Otherwise, you’ll annoy them even more!
Thanks to Philippa Gamse of Total ‘Net Value, Inc.

9. When The Clients Get Tough…
The tough stay cool. In any service business, difficult clients are a given. Demonstrate equal parts of understanding, coddling, firmness, and flexibility.

Everyone wants to be heard, so by listening to a complaint, acknowledging, validating, and then looking for a solution, it’s easy to turn an ugly sitaution into a positive outcome.

Remain calm, be emotional enough to care, adapt but stand firm, and find a resolution that offers satisfaction to all.
Thanks to Shari Lynn Rothstein-Kramer of SLK Creative

10. What Works For One Customer May Not Work For Another
Not all customers want the same things nor can they be handled in the same way. Some are looking for attention. Some want to know that you value their input. Others are looking for control over the situation. We need to understand what our customers value. If a customer is looking for control, provide them with options on how the issue can be resolved. If they are looking to be recognized ask them for their ideas. Some just want you to take the time to listen.
Thanks to Beverly Beuermann-King of Work Smart Live Smart – R ‘n’ B Consulting

11. Be Proactive, Not Reactive
My mantra is “be proactive, not reactive” when it comes to dealing with customers, and don’t feel that the customer is always right! Keeping customers “in the know” from the start, setting proper expectations, and addressing common concerns can help you avoid unhappy customers later on. Also, I am the professional, there is a reason they came to me, because I know more about the subject than they do. Customers aren’t always right, they may just be misinformed!
Thanks to Wendi Riggens of Wendi Riggens Photography

12. Let Them Know You Care!
The first thing you should do is to let them know you CARE! Establish pronto that you HEAR them and that you will make it RIGHT for them. Try this A-B-C method:

A. Validate feelings: “I apologize for the inconvenience, ma’am. I can see why that would be a problem for you!”

B. Confirm understanding: “If I understand the problem, Mr. Smith, then this is what happened:…”

C. Provide next steps: “Here is what we are going to do to fix the problem today:…..”
Thanks to Paula Parnagian of World View Services

13. A Time To L.E.A.P.
When dealing with difficult customers do the following: 1) Listen; customers often just want to be heard. 2) Empathize: see moment through their eyes whether you agree or not and offer a sincere apology. 3) Ask: inquire with clarifying questions. This is crucial in gaining a clear understanding and to ensure next steps are right on target. 4) Produce a satisfactory outcome in the eyes of the customer. If not, start the process over until you get there. Leap into success!
Thanks to Chris Bryant of Chris Bryant Presents Inc.

14. When Your Customers Are Fired Up
When your customers are fired up, use the STOP, DROP and POLL technique.

First, STOP what you are doing and give your customer your full attention, actively listen and empathize.

Second, DROP your defenses. It is a natural response to take it personally. The beef is with the products or services, not you.

Third, POLL by asking as many questions as it takes to get to the bottom of the issue. Clarify your understanding of the problem by repeating back the facts.
Thanks to Norma Huibregtse of Captivated Customers LLC

15. Going A Slice Above An Apology!
We train our staff that if they ever get approached by what may seem like a difficult customer to view this as a way for great feedback. They are to thank the customer, apologize, and go a “slice above”. Here they would give a free meal, a free dessert,or a gift card. This is on top of fixing the intial problem. The whole staff has authority to immmediately do this rather than wait for approval. Here we try to go beyond saying sorry and quickly fix the problem.
Thanks to Carolyn Redendo of Redendo’s Pizzeria & Sofrita

16. Put On Your Cape!
Every time a customer calls you on the phone or a customer comes into your business, put on your cape! You will become “Super Representative”. Here to solve their problems, save their day, take away their pain and make them happier than they were before they came to you.

If we can remember that all customers want is the same thing that WE want when we are customers, dealing with difficult customers will be easy.
Thanks to Randi Busse of Workforce Development Group, Inc.

Source: http://www.toiletpaperentrepreneur.com/customer-service/the-best-ways-to-handle-difficult-customers

The resorts and hotels in Clark Philippines are, to many, a fine example to leisure lifestyle of suburban city in America. In the top resorts of Clark Pampanga, lake, beach, 13 hectares of picnic grounds covered with trees and green all put together to deliver a memorable getaway experience for foreign tourists visiting Angeles City Clark Philippines and residents of Manila driving up to Clark for a day trip or a weekend family outing. The beach resorts, leisure parks and vacation hotels in Clark Pampanga offer a unique ambience that supports a laidback relaxing lifestyle. Many visitors travel north to Clark Pampanga from Manila to unwind and relax in these resorts.

Family with children can enjoy the picnic grounds and several large and small spots for swimming and water sports inside this resort in Pampanga. Parents can enjoy a day in leisure and relaxation in the shade provided by large Acacia trees throughout this resort. The ambience and beautiful view of the outdoor facilities of this beach resort in Clark Pampanga attracts visitors to go out of town from Manila for a getaway in the north.

Does anyone know how difficult it is to find a decent beach wedding venue in the Philippines? Sure, there are a lot of beautiful beaches but to find a beach where we can have a wedding ceremony in Philippines is next to impossible.

Beach wedding venue is very popular in Manila, Subic, Pampanga Angeles City and
Clark Philippines. Young wedding couples prefer outdoor beach wedding followed up by garden styled outdoor wedding receptions in Philippines. Best beach wedding venue in Philippines is Clearwater Resort wedding venues near Manila, Angeles City, Clark Philippines.

Traffic along the North Expressway NLEX from Manila to Clark is always light and the new Subic Tarlac Clark Expressway ScTex takes visitors straight into Clark Freeport without going through any towns and cities along the way.

For information as well as assistance with reservations in hotels and resorts in Pampanga, Clark Philippines, click here to contact HotelClarkPhilippines now

Or call us at

Hotel Clark Philippines
Creekside Road corner of Centennial Road,
Central Business District, Clark Freeport Zone,
Pampanga, Philippines 2023

Tel: (045)599-5949 0917-520-4403 0922-870-5177

Manila Sales Office
3003C East Tower, Phil Stock Exchange Center,
Exchange Rd Ortigas Metro Manila, Philippines 1605
(632) 637-5019 0917-520-4393 Rea or Chay

http://www.HotelClarkPhilippines.com

Email: Info@ClarkPhilippines.com

Getting to this hotel in Clark Philippines
After entering Clark Freeport from Subic, Manila, Dau and Angeles City, proceed straight along Clark’s main highway MA Roxas, passing Clark’s largest wine shop called Clark Wine Center on your right, continue to bear right making no turns at all, go past Mimosa Leisure Estate on the opposite side of the road, you will hit a major intersection. Go straight and the road becomes Creekside Road. YATS Clearwater Resort and Country Club is on your right just 200m down. Traffic in Clark Philippines is light so it should be quite easy for get to this hotel in Clark Philippines.

YATS Leisure Philippines is a HK-based developer and operator of clubs, resorts and high-class restaurants and wine outlets http://www.YatsLeisure.com

To inquire with the beach resort hotel in Clark Pampanga visit http://www.ClearwaterPhililippines.com