By Myra Golden

What to say to the yelling or cursing customer.
 “I’m trying to help you, but if you continue to yell and swear, I am going to ask that you call back another time. It’s up to you…which would you prefer?”

 “I’m sorry. It isn’t possible to help while listening to that language. If it stops, I can help.”

 “If a few minutes helps you calm down before we continue, that would be fine. You can certainly call me back.”

 “I want to help you, yet the language is getting in the way.”
Note: Your tone is critically important with the above statements. You must come across calm, neutral, and non-threatening.
What to say to the customer who wants to speak to asupervisor
 “I’m sorry you feel you need to speak with someone else, but that’s the reason I’m here. I have been given full authority to help resolve your concerns. May I have the opportunity to resolve this first?

 “Please give me an opportunity to try and resolve this for you. That’s why I’m here.”
What to say when you cannot honor the request for refund due to consumer error.
 “It is our company policy that we cannot pay a claim that involves consumer error. We have a responsibility to the company to uphold the integrity of our products. When a product performs as expected and has no deficiencies, we cannot take responsibility and accordingly can offer no financial assistance.”

 “Although you might not agree with my decision, I’d like to explain it so you can at least understand.”

 “We appreciate hearing about your experience, but we cannot compensate you in this matter because you failed to follow instructions/did not read instructions/misused the product.”
What to say to the rambler or storytelling customer
 “Before we hang up I want to be sure to tell you…” This statement psychologically leads the customer toward the end of the conversation.

 “I don’t want to take up anymore of your time so let me give you…” You can make this statement even when the customer has called you.
 “One last thing I need to tell you….”

 “I have all the information I need so I’ll now….”
What to say when you need to convey empathy
 “The problem you experienced is no more acceptable to us than it was to you.”

 “It must have been very frustrating for you to get the Widget home and discover it doesn’t work properly.”

 “It must seem like these things take forever.”
What to say when you need a graceful exit
 “We see this differently and I am going to have to put more thought into the perspective you have shared with me. It’s helpful for me to understand how you see things. In the meantime, here is what I can do to solve the immediate problem.”

 “I’m sorry that I have not been able to help you. If you don’t object, I would like to let a colleague/manager of mine attempt to better meet your needs.”
What to say when you want to “safely” apologize
 “Please accept my sincere apology for any frustration this may have caused you.”

 “I am sorry for any misunderstanding you may have experienced.”

Source: http://myragolden.wordpress.com/2009/04/20/20-diplomatic-phrases-to-help-you-regain-control-in-7-common-situations-with-difficult-customers/

Frequently visited resort hotel in Pampanga Angeles City Clark Freeport Zone shares news, articles, suggestions and ideas on matters that might enhance your visit to Subic and Clark Pampanga for vacation and travel, as well as to organize, plan or attend a corporate or social event near Manila.

The best hotels outside Manila in Pampanga and Subic are listed here including a beach resort which is a semi-private establishment located in the central business district near shopping, business, entertainment, airport and other conveniences of Philippines Clark Freeport Zone. This 13 hectare lake beach resort near Manila Philippines is highly recommended for family tourists with children or couples and individuals hoping to relax and enjoy peace and quiet in a laidback American suburban lifestyle.

Adding to the charm and attractiveness of the resorts and hotels in Clark Philippines are certain unique factors including safety, a keen sense of security and privacy that the main zone of Clark Freeport Zone offers. Angeles Philippines, Subic or Manila cannot offer the same sense of security like Clark Philippines.

Pampanga is an important province of the Philippines slated to be the next business and tourism center of the country. Already international traffic prefers the Clark International Airport and tourists find Clark Freeport Zone easier to get around than Manila. Safety, low crime rate, no traffic and low pollution levels all contribute to making Pampanga Angeles City Clark Freeport Zone a preferred destination for local and international tourists.

For information as well as assistance with reservations in hotels and resorts in Pampanga, Clark Philippines, click here to contact HotelClarkPhilippines now

Or call us at

Hotel Clark Philippines
Creekside Road corner of Centennial Road,
Central Business District, Clark Freeport Zone,
Pampanga, Philippines 2023

Tel: (045)599-5949 0917-520-4403 0922-870-5177 ask for Pedro or Rechel

Manila Sales Office
3003C East Tower, Phil Stock Exchange Center,
Exchange Rd Ortigas Metro Manila, Philippines 1605
(632) 637-5019 0917-520-4393 Rea or Chay

http://www.HotelClarkPhilippines.com

Email: Info@ClarkPhilippines.com

Getting to this hotel in Clark Philippines
After entering Clark Freeport from Subic, Manila, Dau and Angeles City, proceed straight along Clark’s main highway MA Roxas, passing Clark’s largest wine shop called Clark Wine Center on your right, continue to bear right making no turns at all, go past Mimosa Leisure Estate on the opposite side of the road, you will hit a major intersection. Go straight and the road becomes Creekside Road. YATS Clearwater Resort and Country Club is on your right just 200m down. Traffic in Clark Philippines is light so it should be quite easy for get to this hotel in Clark Philippines.

YATS Leisure Philippines is a HK-based developer and operator of clubs, resorts and high-class restaurants and wine outlets www.YatsLeisure.com

To inquire with the beach resort hotel in Clark Pampanga visit
http://www.ClearwaterPhilippines.com

For assistance with wedding venues, organizing and planning a wedding reception or to find wedding services and consultants, log on to
www.philippinesweddingvenue.com

To inquire with the highly recommended beach resort hotel in Clark Pampanga visit http://www.ClearwaterPhililippines.com

For more information about Clark, Pampanga, Philippines log on to
http://www.ClarkPhilippines.com

Wine lovers and gourmands looking for good place to eat, fine dining restaurants and family resto bar may want to log on to www.YatsRestaurant.com

In the Freeport zone of Clark, there is a large wine shop that sells excellent vintage wine called Clark Wine Center which offers over 2700 selections of fine wine ranging from p500 to p500,000 a bottle and up. Log on to www. ClarkWineCenter.com for more information.