By Will Maguire, CHA

Many times in my career I have been exposed to a simple and effective
system to help deal with an irate or upset customer. There are other
variations of this system, but the most effective I have found, and use, is
what is called the service LEAP.
If you are facing a customer that is angry, upset, irate, or any other form of
dissatisfaction, you can effectively handle the situation by taking the LEAP.
Just four easy to follow steps that can make a huge difference in your
customer service skills. Remember these simple steps and add them to your
service toolbox. You will find the LEAP to be one of the most effective tools
available, I know I have.
Step number one:LISTEN
Listen to the customer, let them vent, let them get it out of their system; allow
them to say everything they want to say without interrupting them. As you
actively listen to the customer you can often learn all you need to know. You
may hear some details about the situation that can give you a clue to the
best way to enact step number four.
By listening and letting the customer say all they want to say, you are not
only learning about what has upset the customer, but you are also helping
the customer to deal with their emotions on the subject. Once they have
worked through their initial emotions then they are more open to a resolution.
For the most part, the customer simply wants somebody to listen to them, to
feel that their concerns are important. Just as any of us, the customer needs
to feel like they really matter. You can accomplish this by just listening to
them.
Step number two:EMPATHIZE
Empathize with the customer. Let them know you understand why they are
upset about the situation. Share your understanding and that if you were in
their place you too would be feeling the same way. Nobody wants to feel like
they are all alone, and if you let the customer know that you understand their
feelings in this situation, they know that they are not alone. You become an
advocate of theirs and they will now look to you to set things right.
Make sure you are sincere about your empathy. People can tell if you are
sincere or if you are just trying to fake it. If the customer feels you are faking
it, they will only become more upset. In these tense situations you really
don’t want to add fuel to the fire.

Source: http://www.scribd.com/doc/1015655/Four-Simple-Steps-to-Handle-Upset-Customers

Comparison of crime rates between Philippines Angeles City and Clark Freeport Zone sheds light on the difference between the twin cities of Pampanga. Regular guests of Angeles City Hotels begin to migrate on base into hotels inside Clark Philippines not only for peace and quiet but peace of mind and a sense of safety and security.

It is important to many families to feel safe in a hotel in Angeles Pampanga. That is one of the main reasons that many tourists and local visitors from Manila choose to stay in a hotel in Clark Freeport Zone just outside Manila Philippines. Many tourists traveling with families and children do not like the hotels in Subic or some of the hotel in Angeles Pampanga. The resorts in Philippines Angeles City do not make guests feel comfortable and secure.

The beach resorts, leisure parks and vacation hotels in Clark Pampanga offer a unique ambience that supports a laidback relaxing lifestyle. Many visitors travel north to Clark Pampanga from Manila to unwind and relax in these resorts.

New developments from Clark Philippines that may be pertinent to businesses and investments in Pampanga Clark Freeport Zone are posted on HotelClarkPhilippines web site. Clark Philippines is a fast growth economic and business city comparable to Manila Philippines.

Retirement in Philippines is an interesting investment opportunity for foreign companies. Many investors are looking for a destination near Manila that offers safety and quietness to develop residential and retirement projects and Clark Pampanga seems to be an attractive business proposition. Investment opportunities in Clark Philippines include hotel and resorts, retirement village, vacation rentals, condominiums and other residential projects, and other leisure, tourism and hospitality businesses. Land in the main zone of Clark Freeport is not easy to find and is not as cheap as before but Clark is still much more attractive compared to other investment destinations in Philippines.

For information as well as assistance with reservations in hotels and resorts in Pampanga, Clark Philippines, click here to contact HotelClarkPhilippines now

Or call us at

Hotel Clark Philippines
Creekside Road corner of Centennial Road,
Central Business District, Clark Freeport Zone,
Pampanga, Philippines 2023

Tel: (045)599-5949 0917-520-4403 0922-870-5177

Manila Sales Office
3003C East Tower, Phil Stock Exchange Center,
Exchange Rd Ortigas Metro Manila, Philippines 1605
(632) 637-5019 0917-520-4393 Rea or Chay

http://www.HotelClarkPhilippines.com

Email: Info@ClarkPhilippines.com

Getting to this hotel in Clark Philippines
After entering Clark Freeport from Subic, Manila, Dau and Angeles City, proceed straight along Clark’s main highway MA Roxas, passing Clark’s largest wine shop called Clark Wine Center on your right, continue to bear right making no turns at all, go past Mimosa Leisure Estate on the opposite side of the road, you will hit a major intersection. Go straight and the road becomes Creekside Road. YATS Clearwater Resort and Country Club is on your right just 200m down. Traffic in Clark Philippines is light so it should be quite easy for get to this hotel in Clark Philippines.

YATS Leisure Philippines is a HK-based developer and operator of clubs, resorts and high-class restaurants and wine outlets http://www.YatsLeisure.com

To inquire with the beach resort hotel in Clark Pampanga visit http://www.ClearwaterPhililippines.com